News, updates and insights from the ShopWithMore team
You click “return item,” print a label, drop it at a collection point, and move on with your day. What happens after that point is…
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Same-day delivery. Next-hour delivery. Ten-minute grocery drops. At some point in the last decade, speed stopped being one factor among many in ecommerce and became,…
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Recommendation algorithms are remarkably good at pattern matching. They are, almost universally, bad at understanding taste. The difference between those two things is bigger than…
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Open any major ecommerce platform and count how many things are trying to create urgency at the same time. A countdown timer. A “low stock”…
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Every time a company announces an “AI-powered” feature, there’s an unspoken second half of that sentence that almost never gets said out loud: powered by…
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Ask someone about the best customer service experience they’ve ever had, and it’s rarely a global marketplace. It’s usually a small business — someone who…
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The convenience of one-click purchasing was built to remove friction. Nobody designed it to make you think about where the item actually ends up. Speed…
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“Free shipping” is one of the most persuasive phrases in ecommerce. It’s also one of the most misleading. Shipping is never actually free Someone always…
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Open any major retailer’s “AI shopping assistant” right now and try something simple: describe what you actually want, in your own words, the way you’d…
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It’s one button. A few pixels, a colour, a word. And it might be the single most psychologically engineered element of the entire ecommerce experience.…
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