News, updates and insights from the ShopWithMore team
You click “return item,” print a label, drop it at a collection point, and move on with your day. What happens after that point is…
Read more
Same-day delivery. Next-hour delivery. Ten-minute grocery drops. At some point in the last decade, speed stopped being one factor among many in ecommerce and became,…
Read more
Ask someone about the best customer service experience they’ve ever had, and it’s rarely a global marketplace. It’s usually a small business — someone who…
Read more
The convenience of one-click purchasing was built to remove friction. Nobody designed it to make you think about where the item actually ends up. Speed…
Read more
“Free shipping” is one of the most persuasive phrases in ecommerce. It’s also one of the most misleading. Shipping is never actually free Someone always…
Read more
It’s one button. A few pixels, a colour, a word. And it might be the single most psychologically engineered element of the entire ecommerce experience.…
Read more
Why I Think the Next Five Years Will Rewrite Retail Entirely I want to make a prediction. Not a careful, hedged, “on the one hand…
Read more
Ask someone how they feel about online shopping and listen carefully to the answer. Most people will describe an experience they’ve learned to navigate defensively.…
Read more
A ShopWithMore founder update There’s a moment every builder recognises. You’ve been heads-down for months. You’ve learned tools you never heard of a year ago.…
Read more
A ShopWithMore founder update I’m going to be honest with you. This week nearly broke me. Not nearly broke the business. Nearly broke me. There’s…
Read more